Resources & Knowledge Base

Q: How do I set up my hostel on HostMas?

Book a demo or contact our team to get started. Once onboarded, add your hostels, configure rooms and beds, set pricing per room type and stay type, and share your public booking link. The setup takes under 10 minutes.

Q: What payment methods does HostMas support?

HostMas supports MTN Mobile Money, Airtel Money, Pesapal, bank transfers, and cash payments. Payment reconciliation is automated with real-time status updates.

Q: Can students book hostels online?

Yes. Each hostel gets a shareable public booking page. Students can check availability, select a room, pay via mobile money, and receive instant booking confirmation.

Q: Does HostMas support multiple hostels?

Yes. HostMas is a multi-tenant platform. Each organization can manage unlimited hostels, each with their own rooms, pricing, and settings, all from a single dashboard.

Q: How does the accounting module work?

HostMas includes GAAP-compliant double-entry bookkeeping with a chart of accounts, journal entries, balance sheet, income statement, and cash flow reports. Payments automatically generate journal entries.

Everything you need to get the most out of HostMas. Guides, documentation, tutorials, and answers to frequently asked questions.

Documentation

Explore Our Resources

Find the right guide for your role and needs.

User Guide

Complete step-by-step documentation covering every feature of HostMas — from logging in to generating financial reports.

Read the User Guide

Getting Started Guide

New to HostMas? This quick-start guide walks you through account setup, adding hostels, configuring rooms, and accepting your first booking.

Get Started

Admin Documentation

Advanced configuration for administrators: user management, role-based access, tenant settings, licensing, and system health monitoring.

Admin Docs

Booking & Allocation

Learn how to create bookings, manage the allocation pipeline, handle check-ins/check-outs, and set up public booking pages.

Booking Guide

Payments & Accounting

Set up payment gateways, configure fee heads, generate invoices, track payments, and use the GAAP accounting module.

Payment Guide

Notifications & SMS

Configure email, SMS (EgoSMS), and in-app notifications. Set up templates, manage SMS credits, and automate communication.

Notification Guide

Browse by Topic

Quick Access to Key Topics

Jump directly to the documentation section you need.

Logging In

Authentication & passwords

Dashboard

Overview & navigation

Students

Registration & management

Bookings

Reservations & allocation

Rooms & Beds

Room types & pricing

Payments

Mobile money & invoices

Accounting

GAAP & journal entries

Reports

Analytics & exports

Hostel Setup

Properties & configuration

User Management

Roles & permissions

Notifications

Email, SMS & alerts

Settings

Organization & preferences

FAQ

Frequently Asked Questions

Quick answers to the most common questions about HostMas.

What is HostMas?

HostMas is an enterprise-grade, multi-tenant hostel management platform designed for schools, universities, and private hostels. It handles bookings, payments, student management, GAAP accounting, notifications, and more — all from a single dashboard.

How do I set up my hostel on HostMas?

Book a demo or contact our sales team to get onboarded. Once set up, add your hostels from the dashboard, configure rooms and beds, set pricing per room type and stay type, and share your public booking link. The entire setup takes under 10 minutes.

What payment methods does HostMas support?

HostMas supports MTN Mobile Money, Airtel Money, Pesapal (for card payments), bank transfers, and cash payments. Payment reconciliation is automated with real-time status updates and receipt generation.

Can students book hostels online?

Yes! Each hostel gets a shareable public booking page. Students can check room availability, select a room type, pay via mobile money or other methods, and receive instant booking confirmation via SMS and email.

Does HostMas support multiple hostels?

Absolutely. HostMas is a multi-tenant platform. Each organization can manage unlimited hostels, each with their own rooms, pricing, stay types, and settings — all from a single unified dashboard.

Is there a mobile app?

HostMas is a Progressive Web App (PWA). You can install it on any smartphone, tablet, or desktop directly from the browser. It works offline, sends push notifications, and provides a native app-like experience without needing an app store.

How does the accounting module work?

HostMas includes GAAP-compliant double-entry bookkeeping. It features a chart of accounts, journal entries, general ledger, balance sheet, income statement, and cash flow reports. Payments and invoices automatically generate journal entries for accurate financial tracking.

What user roles are available?

HostMas supports multiple roles: Super Admin, Tenant Admin, Admin, Manager, Accountant, Maintenance Staff, Student, and Guardian. Each role has specific permissions controlling what they can view and manage.

Can I send SMS and email notifications?

Yes. HostMas integrates with EgoSMS for SMS delivery and supports email notifications. You can send bulk messages, use templates with variable placeholders, and automate notifications for bookings, payments, and reminders.

How do I contact support?

Call us at +256 750 081 491 or email info@waestaltd.com. You can also use the live chat widget in your dashboard or visit us at Desert Tree Hostel, Banda, Kampala, Uganda. Browse our User Guide for self-service help.

Still Have Questions?

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